Payment & Fulfillment Information
How inquiries, confirmed orders, pickup, local delivery, and order issues are handled.
Effective date: May 2007
Informational Website
This website is an informational catalog. It does not offer a shopping cart, display live inventory, or accept orders or payments directly.
Quotes, Orders, and Payment
A call, email, or form submission is a request for information and not an accepted order. Before a purchase, we confirm product specifications, quantity, availability, pricing, taxes, payment terms, and fulfillment directly. An order is accepted only through our written quote, invoice, order confirmation, or other direct process.
Do not submit card numbers, bank-account information, Social Security numbers, government identification, or other sensitive financial information through the website form or ordinary email.
Pickup and Local Delivery
Pickup and local delivery may be available in Southeast Texas. Location, timing, charges, receiving requirements, and other conditions are confirmed before purchase. No unconfirmed fulfillment time is guaranteed.
Inspection and Order Issues
Inspect products promptly at pickup or delivery. Damage, shortage, incorrect items, or other order discrepancies should be reported within five business days after pickup or delivery. Keep the product, packaging, invoice, photographs, and relevant information for review. This reporting period does not limit rights that cannot be waived under applicable law.
Returns of Standard Stock Products
You may request authorization to return an eligible standard stock product within 30 calendar days after pickup or delivery. The product must be unused, uninstalled, unaltered, in resalable condition, and accompanied by proof of purchase. All returns require prior approval and are subject to inspection. Products returned without authorization may be refused.
Original pickup, delivery, freight, rush, and handling charges are not refundable unless the return results from our error or damage that occurred before the product was transferred to the customer. The customer is responsible for approved return transportation unless the return results from our error or qualifying damage.
Non-Returnable Products
Made-to-order, custom-manufactured, cut, altered, used, installed, clearance, discontinued, and special-order or non-stock products are not returnable unless they are defective or do not match the confirmed order. Any special non-cancelable or non-returnable condition will be disclosed before purchase.
Cancellations
A standard stock order may be canceled before it has been fulfilled. A made-to-order, cut, altered, or special-order product may be canceled only before production, alteration, or supplier commitment begins. Contact us promptly; cancellation is not complete until confirmed by American Bolt & Gasket LLC.
Refund Timing
After an eligible return is received, inspected, and approved, the refund will be issued to the original payment method when practicable within 10 business days. A bank or payment provider may require additional time to post the credit. We will explain any approved alternative refund method before issuing it.
Nothing in this policy limits rights or remedies that cannot be waived under applicable law. A written quote, invoice, or order confirmation may include product-specific terms disclosed before payment; if those terms conflict with this general policy, the product-specific terms accepted before purchase will control to the extent permitted by law.
Contact
American Bolt & Gasket LLC
Shannon Wilson
10952
Koelemay Drive, Beaumont, TX 77705, United States
737-228-3624
shannon@americanboltandgasket.site